Shipping/Refunds

Here you will find our shipping rates, other shipping information, as well as returns and refunds.

Shipping Policy

Return/Refund Policy

Shipping Policy

Thank you for visiting and shopping at www.sophisticatedsole.com. Following are the terms and
conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Standard 3-5 business days Free
Two Days 2 business days 
Overnight * 1-2 business days 
* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
www.sophisticatedsole.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
www,sophisticatedsole.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship to India.

 

Return Policy

PLEASE NOTIFY US IMMEDIATELY IF SHIPMENT CONTAINS ERRORS.

All sales are Final.

Refund will be accepted for “special” circumstances, but we reserve the right to deny any cancellation and/or return request.

All returns must be within 30-days & unworn.

Returns must be shipped in separate packaging. No tape/labels applied directly to the shoe box.

Email any refund request or product errors to Jasmin Young, email: sophisticatedsoles@gmail.com